Perry Manor care home in Worcestershire has become the fourth Care UK home to secure an 'outstanding' rating from the Care Quality Commission.
The 80-bed home, which opened in 2014, is the first older people’s care home in Worcestershire to be rated 'outstanding'. One of the five areas in which inspectors gave the rating was leadership, which is spearheaded by home manager, Katherine Matthews.
In the report, one relative said: “I cannot praise or thank the team enough. They are shining examples of outstanding, exemplary care. Much of this comes down to leadership and I am indebted hugely to Katherine and her team.”
Matthews says: “I’m over the moon the CQC’s inspectors have rated us ‘outstanding’. My team constantly strives to create the very best caring and supportive atmosphere for the residents here at Perry Manor. It’s brilliant to have our hard work recognised by the national care regulator.
“I’m incredibly proud of the team and our ‘outstanding’ rating just shows the dedication and commitment every one of them has to making Perry Manor a fantastic place to live. I would like to say thank you for their hard work - something which I know is echoed by the residents and their families here at the home.”
Inspectors commented on the philosophy of the home, and how it focuses on residents being supported to live the lives they chose. The team were commended on their ‘can do’ attitude which enhances residents’ quality of life.
One resident says: “They are great at helping me to do the things I enjoy, I’m very happy here”. A relative comments: “The team are marvellous, really friendly and take time to talk to you. They are there for you when you really need them to be.”
Credit was given to the team for including residents in all decisions about the home’s environment. It was noted that the team’s willingness to spend time with, and create special moments for, the residents was clearly appreciated by their loved ones.
Inspectors noted that the inclusive approach the team had developed to supporing people with dementia was exceptional, including team members positioning themselves in one resident’s reality, which is orientated to their working life. The report relays how one relative said: “The team treat residents with dignity and respect and, most importantly, despite their dementia, care for them as individual people with very different needs and wants.”
