The Care Quality Commission has found the quality of care provided by Hartsholme House in Lincoln, to be Outstanding following an inspection in May.
Hartsholme House is situated on the outskirts of Lincoln and provides accommodation for up to 44 older people with care needs and people living with dementia. The home is run by The Orders of St John Care Trust.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Rob Assall-Marsden, CQC’s head of inspection for adult social care in the central region says: “Our inspection team was really impressed by the level of care and support offered to people at Hartsholme House, which we found gave them an enhanced sense of quality of life and wellbeing.
“People received care from a group of staff who were caring and kind. They encouraged people and worked with them to ensure they achieved the best level of independence they could. Staff treated people in a respectful and inclusive manner and their opinions and views on their care were recognised and acted upon.
“Staff provided care in a truly patient centred way and staff had an excellent and in-depth knowledge of the people they cared for.
“People and their relatives told us staff had an excellent knowledge and understanding of peoples’ diverse needs, characteristics and social background that might influence how they wanted to receive support.
“People were encouraged to stay socially active and to maintain their relationships with family, friends and their contacts in the local community. Family involvement was actively promoted and relatives spoke about the value of this in creating positive memories for them and their family member.
“Activities were tailored to people’s interests and experiences and a wide range of social activities were provided for people and their families.
“All of this meant people received a high standard of care, which is why it has been rated outstanding.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
