phs Group now delivers healthcare waste services to five of the biggest independent care home providers in the UK after its latest new contract win.
After providing emergency support to remove and treat waste over the Christmas period, phs has been awarded the contract to service Barchester Healthcare, which has over 200 care homes, following a competitive tender.
Its services include the collection and disposal of offensive waste, hazardous waste and sharps. With more than 90,000 customers across 300,000 locations nationwide, phs now provides healthcare waste services to more than 1300 care homes for five of the UK’s biggest independent care home providers in the UK, including Four Seasons and HC-One.
Clare Noble, head of healthcare at phs, believes the success of the contract win is due to the breadth of the business and its flexibility in meeting customers’ needs. This was demonstrated when, just before Christmas, it delivered an emergency response to Barchester Healthcare, collecting waste from more than 50 priority sites when its current provider was unable to do so.
“Our staff took on extra visits to make sure built-up waste was collected as quickly as possible,” says Noble. “We also called upon our hygiene division to assist the operation and emergency stock – such as waste bins and bags – was swiftly distributed to all sites.
"All of this was over the festive period; the team really went the extra mile. The hard work has paid off and we’re pleased that it has translated into a long-term contract with Barchester.”
With an estimated 35,828 offensive waste collections and around 5000 sharps collections each year, phs’ healthcare operations team will now service Barchester’s 200 plus sites over the next three years.
Noble adds: “The scale, resource and systems of phs really help us stand out when it comes to customer service. We have the breadth and capability to service the complex and often changing needs of the healthcare industry. Our business is all about our customers and phs’ infrastructure and ability to be nimble allows us to work closely with them and genuinely become a trusted partner.”
Jodi Turner, director of procurement at Barchester Healthcare, says: “We’re really proud to have joined forces with phs. Our priority at our Barchester Healthcare homes is to provide the residents we care for with comfortable, living spaces, and having a reliable waste removal supplier is a key aspect of this.”