Staffordshire home rated 'outstanding'

A care home in Staffordshire has been rated 'outstanding' following an inspection by the Care Quality Commission (CQC).

CQC inspected Briar Hill House in Rugeley in January. Briar Hill House provides personal care to older people and people with physical disabilities. They were 33 people living at the home when CQC inspected.

The inspection found that people using the service benefitted from safe, effective, caring, responsive and well-led care.

Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Briar Hill House has been given an overall rating of 'outstanding'. It is rated as 'good' for being safe, effective and well-led. It is rated as 'outstanding' for being caring and responsive.  

Maggie Hannelly, CQC head of inspection for adult social care in the central region, says:
“Our inspection team was very impressed by the level of care and support offered at Briar Hill House.

“We found that people received extremely personalised care that reflected their preferences. Staff were dedicated to ensuring their needs were met and their health and wellbeing was closely monitored.

“People using the service were encouraged to meet goals and regain their independence when possible. Activities were creative and diverse, to meet different people's interests and needs. There were plans in place which detailed people's likes and dislikes and these were regularly reviewed.

“This included end of life care and the provider embedded an open and honest culture around death and dying.

“We saw that people knew how to raise a concern or make a complaint and the registered manager responded to complaints. People were protected from the risk of harm and supported to have maximum choice and control of their lives, in the least restrictive way possible.

“All of this meant people received a high standard of care, which is why it has been rated 'outstanding'.”   



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