Award for end of life care

Sunrise of Westbourne is delighted to have been awarded the Quality Hallmark Award platinum status for end of life care, following re-accreditation by the Gold Standards Framework (GSF).

The award came after the community, which provides high quality, personalised nursing, dementia care and assisted living, successfully completed the GSF Care Homes Reaccreditation Assessment, which recognised its sustained practice to maintain the framework.

It is a further achievement for Sunrise of Westbourne, which recently received an ‘outstanding’ rating from the Care Quality Commission (CQC); the GSF rating is further acknowledgment that it demonstrates excellence in care.

The accreditation process included the inspection of 20 clear standards of best practice in care for residents nearing the end of life. Judges, including independent experts from across the national care sector, evaluated the care of residents using the After-Death Analysis Audit Tool and Quality Assessment Visit framework.

Measuring standards including internal and external communication, person centred care and a dementia-friendly environment, the panel awarded Sunrise of Westbourne full marks across the board.

The community received particular recognition for high standards in implementing a clearly documented process of best interest discussion for every resident and their friends and family. In their report, judges determined that considering the individual preferences and needs of each individual meant that “discussions are used to ensure person centred care” and “improve quality of life.”

Judges also found that Sunrise of Westbourne has a “clear recognition of the emotional needs of residents” and that there are “effective arrangements for residents to have meaningful social interaction with others,” ensuring that the social care and emotional wellbeing of each individual is consistently considered and enhanced. Throughout their time at Sunrise of Westbourne, “the wishes of residents are considered” and “compassionate dignity-enhancing care” is always offered to them.

James Glanville, general manager at Sunrise of Westbourne, says: “Everyone at Sunrise of Westbourne is absolutely honoured to receive the Hallmark Award with platinum status from the GSF. Sunrise of Westbourne is the last place so many wonderful individuals will call home and we are committed to creating meaningful memories for all residents and their families.

“This award is fantastic recognition of the hard work and dedication of our team of carers, who go above and beyond to put our residents at the centre of everything we do, and we are so very proud.”

Sunrise of Westbourne will be now be showcased by the GSF as an example of best practice to encourage and inspire other care homes to offer excellent care to all those nearing the end of life.


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