Staff and residents at Belmont View care home in Hertford are in high spirits following a recent Care Quality Commission (CQC) inspection, which rated the care home as ‘outstanding’.
The ‘outstanding’ rating is the highest grade that can be awarded by the CQC, with Belmont View now one of only three per cent of care homes in England to have achieved this rating.
In the glowing report, the CQC observed the “new and innovative ways” the home has ound to engage with residents and noted that there was a “relaxed and friendly” atmosphere in the home.
Staff were commended on the compassion and dignity they showed residents. Inspectors said that every person they talked to explained how staff went the extra mile to support their dignity and independence.
The CQC noted that wider company values were embedded in day-to-day life at Belmont View, with the provider’s ethos and values being delivered. For example, staff undertook extra tasks in their own time to ensure people's dignity was met.
One person told inspectors, "It's sometimes the little things they do. They know how I like to look every day and take time to make sure I look my best” while another noted that “Quantum Care as a whole is a family organisation… We are all treated as individuals and that is clear across the company and this home.”
Inspectors also praised the home’s “in-depth training” in areas of dementia, continence, falls and nutrition. This led to people’s care being improved as a result. The manager was championed for “developing a staff culture of coaching and mentoring among the staff team to improve the care people received.”
This impressive assessment of Belmont View was shared by residents and their loved ones, with one resident commenting: “It’s like being with my friends, some of the staff I consider to be like my extended family, they are that caring."
Hertfordshire County Council director of adult care services Iain McBeath and Maria Ball, chief executive of Quantum Care joined staff and residents for a celebration event at the home. Iain McBeath presented home manager, Sharon Howe and deputy manager Dawn Curtis with a beautiful bouquet of flowers to be displayed in the home to mark the achievement.
Belmont View home manager, Sharon Howe, says: “This rating is fantastic news. I’m so proud of my colleagues for going above and beyond for the residents and pleased their efforts have been recognised. Everyone loves the work we do at Belmont View and we have great support from Quantum Care to make sure we can deliver the high quality care our residents deserve.”
Maria Ball, chief executive of parent company Quantum Care, says: “I would like to extend my congratulations to the Belmont View team on such a fantastic report.
“It is a testament to the hard work our dedicated staff team puts in day in, day out and I am immensely proud of their achievement.”
Director of adult care services at Hertfordshire County Council, Iain McBeath, says: “I am delighted that Quantum Care has become one of the select few to receive an outstanding rating from the Care Quality Commission. This only comes with hard work, dedication and genuine care from the staff and the manager. Congratulations to Sharon and her team.”
County councillor Mark Mills-Bishop, says: “As a councillor in the Borough, I am very proud of the achievement of Belmont View. To Sharon and the staff, I am sure I speak on behalf of all my colleagues when I offer my hearty congratulations, and long may Quantum Care and its team keep up the good work.”