Cambridgeshire home rated 'outstanding'

A care home in Cambridgeshire has been rated 'outstanding' following an unannounced inspection by the Care Quality Commission (CQC).

CQC inspected Lavender House Care Home, Peterborough, in June 2019. The home cares for up to 36 older people, including people living with dementia. Lavender House Care Home was last inspected in 2016, when it was rated 'good' overall. 

June’s inspection found that people benefitted from safe, effective, caring, responsive and well-led care. Lavender House has been given an overall rating of outstanding. It is rated good for being safe, effective and well-led. It is rated outstanding for being caring and responsive. 

Lo-Anne Lewis, CQC head of inspection for adult social care in the central region, says: “Our inspection team was very impressed by the level of care and support offered at Lavender House Care Home.

“The service truly respected and valued each person as an individual, empowering them as partners in their care. This was evident in the many caring and generous interactions we saw between people and staff, above and beyond the expectations of what the service had to offer.

"One person was in hospital on their birthday, but staff visited them to celebrate the occasion, boosting that person’s morale. Staff also went the extra mile for a person whose loved one lived in another care service by supporting them to make visits. All these efforts improved people’s wellbeing. 

“Staff proactively sought people’s views and preferences to tailor the service to their needs and wishes. This included listening to people’s views about the food the home offered as well as involving people when potential new staff were interviewed. Because people’s input was acted upon, staff built positive and trusting relationships with residents. 

“People were supported to have an active social life and fulfill their aspirations. This included staff helping people attend football matches, participate in charity events and join trips to the cinema. One person with an interest in drawing was bought art equipment. It was clear that staff knew that keeping people engaged had a very positive effect on their physical and mental wellbeing.  

“All of this meant people received a high standard of care, which is why it has been rated outstanding.”