Exceptional dementia care

The Royal Star & Garter Home in Solihull has retained its status as one of the leading providers of dementia care in the country; the home in Tudor Coppice received Level 1 Accreditation from Dementia Care Matters (DCM) following an unannounced audit in August.

Level 1 is the highest accolade achievable through Dementia Care Matters’ National ‘Butterfly Household Model of Care Accreditation Award’. Level 1 is awarded to homes that demonstrate ‘exceptional person-centred dementia care of the highest quality of life level’.

Dementia Care Matters has undertaken 750 audits. Only one per cent of these lead to a Level 1 distinction. To achieve Level 1, there must be over 70 per cent of the day where the majority of the people living in the home are experiencing positive social interactions and positive personal care. 

The Royal Star & Garter Homes are ‘Butterfly Service’ Homes and follow the Dementia Care Matters’ internationally recognised standard of care. The care team work as a close, coherent family which is feelings-based and emotional; they treat residents as they would wish to be treated themselves, with compassion and love. Staff at the charity also provide inhouse DCM training and refresher courses to colleagues.

In its summary, DCM reports: “The Royal Star & Garter Homes is clearly, as confirmed in last year’s rating by CQC, an ‘outstanding’ home and appears to be able to sustain this going forward.”

Home manager Cheryl Harbourne says: “I am so incredibly proud of the team in the Solihull home. This consistent achievement is indicative of the hard work and passion within the team, and I am delighted it has been recognised once again in the form of the Level 1 award.”

The charity’s director of care, Pauline Shaw, adds: “I’m delighted with this news. It is just reward for the Solihull team and I’m so happy their hard work and dedication has been recognised again. To maintain a Level 1 is exceptional.”