Belvedere Manor care home in Colne is celebrating after independent inspectors rated its service ‘good’ following a recent visit.
MHA Belvedere Manor achieved a ‘good’ rating in all categories of the Care Quality Commission (CQC) report, which assessed the home based on whether it is safe, effective, caring, responsive and well-led.
This is a remarkable improvement on the previous inspection which was carried out in June 2018 and found the home to be ‘inadequate’ in several of these categories.
There was high praise in the report for how staff promoted residents’ rights and delivered person-centred care. The report stated: “All people expressed satisfaction with the care provided and made complimentary comments about the staff team. One person told us: 'I feel quite content and comfortable here. The staff are very nice people; kind and considerate.' Relatives also praised the approach of staff. One relative commented: 'The staff are thoughtful and interact with people well.'"
Inspectors commented that: "People were supported to access healthcare services. Staff had strong, supportive relationships with other agencies and professionals to provide a flexible and effective service, which adapted to people's needs. A visiting healthcare professional provided us with positive feedback about the service and confirmed staff made timely medical referrals."
The inspectors also recognised that: ‘The provider had established good infection control practices. Staff followed the provider's policies and the home was clean, hygienic and pleasant smelling throughout. People and their relatives said the home had a good level of cleanliness and was well maintained."
Ali Gopaul, home manager, says: “We are delighted to receive such a fantastic all-round CQC inspection. We have worked so hard in the last 18 months to improve our home after the last inspection and it is wonderful to see our efforts being recognised. Our residents are at the heart of what we do so this result is as much for them as it is for us as a team.”
Kerry Smith, area manager, adds: “It’s been a pleasure to see the home improve so much under the leadership and guidance of Ali and his management team. I’m looking forward to working with them and seeing the resident experience continue to improve over the coming months.”
