Hallmark Care Homes is partnering with maintenance management software app FaultFixers in a bid to prevent the spread of Covid-19 within their 19 homes across England and Wales.
The decision, led by Hallmark group estates manager Steve Brine, was made during the height of the pandemic when social distancing was initially introduced.
Maintenance management prior to FaultFixers was a collection of paper-based spreadsheets and logbooks.
Face-to-face interactions were necessary in reporting faults and third-party maintenance operators were often visiting homes to perform maintenance tasks.
“We normally would bring an outside contractor into the home but during the pandemic that’s another person coming into the home who could put residents and team members at risk,” said Brine.
“With FaultFixers we can now stop that from happening as it gives the team the chance to assist the home over the phone [via the app] and get that repair resolved quicker. It prevents and limits the number of people coming into the home,” he added.
FaultFixers claims to be are the only digital maintenance platform for care businesses that offers completely virtual maintenance management and social-distancing compliant maintenance reporting that can be used by every team member, residents and their family members.
“The partnership (with Hallmark) is a real testament for us and further establishes the need for maintenance management software during a time where digital solutions are not only in demand but vital for bolstering the protection and safety of the public,” said FaultFixers chief executive Tom O’Neill.
