Boutique Care Homes is celebrating its first CQC report after Chartwell House in Kent received a ‘Good’ rating.
Opened in 2023, Chartwell House in Broadstairs has established itself as a trusted, award-winning, and vibrant part of the local community. The CQC found that the provider ‘always treated people with kindness, empathy and compassion and respected their privacy and dignity’. Residents were ‘relaxed and happy in the company of staff’, with relatives praising the team’s attentiveness and kindness.
Inspectors noted that Boutique promotes residents’ independence and wellbeing, supporting individuals to live healthier lives while ensuring care planning is holistic, reflecting each person’s background, preferences, and beliefs. The CQC highlighted the provider’s Life Enrichment Programme and the home’s individualised activities, which include painting and board games tailored to each person’s interests and physical capabilities.
The daily dining experience also received praise, with inspectors noted that the chef ‘spent time with people checking they were happy with their meals and offering second helpings’.
Leadership was another area of strength, and inspectors found that Boutique had ‘inclusive leaders at all levels who understood the context in which they delivered care’. The service was described as ‘proactive and positive’, with a culture of safety built on ‘openness and honesty’.
Diane Collins, home manager at Chartwell House, said: “This is a moment of pride for everyone at Chartwell House. I am so proud of the team and all they do every day to make our home so special. We always strive to create a culture of warmth, dignity and respect, and I am delighted this has been recognised by the CQC.”
Ameet Kotecha, founder and managing director of Boutique Care Homes, commented: “Chartwell House embodies our vision of personalised, lifestyle-focused care. The CQC’s report confirms the impact of our incredible team, and the difference they make every day through their dedication to residents and their families.”
