Hearts and minds: How providers can help shift the narrative in adult social care

If adult social care is to win lasting public and political support, providers must move beyond marketing moments and show communities what care makes possible, writes Nathan Hollow.

When Andy Burnham launched the latest phase of Labour's plan for a National Care Service, flanked by the key players tasked with making it happen, he spoke for 45 minutes without notes. By doing so, he connected with the audience and showed real emotion and passion for the subject. It was a masterclass in political communication and something we've arguably missed from politicians over recent years.

Don't worry, this is not another gushing article about the optimism Burnham's prioritisation of social care has engendered. In fact, it wasn't what Burnham said that earned him an acknowledgement — it was where he said it.

The venue, a Jewish Care home in north London, was selected because of something that had stuck with Burnham since his first visit there thirteen years earlier. As he explained, "staff, volunteers, carers and even families were working together. I left thinking: this is what good social care looks like."

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